All Items priced including VAT at STANDARD RATE where applicable.
Every effort is made to dispatch from stock as soon as possible, with standard delivery being 3-7 working days. None-stock items may be dispatched up to 14 days from order date and will be advised to you.
Standard economy (3-7 working days) carriage (UK mainland only,including main Scotland; however this excludes the Highlands and any off shore islands these cost a £21.00 surcharge. We currently do not deliver to Ireland as costs are too high. If a delivery is found to be uneconomical we reserve the right to cancel and refund.
All goods remain the property of cheaper pond foods until paid for in full.
All goods carry manufacturers' guarantees and warranties.
Please note that all credit card payments are processed upon receipt of order.If you prefer to telephone through your order this is available 9am -6 pm weekdays. In the event the answering machine should intercept your call please leave a telephone number and contact name so we may ring back for your details. Note.-do not leave your credit\debit details on our answering facility.
Refunds. Should our goods fail to meet your requirements please do not hesitate to contact us. Note a refund may not be given until we receive back the goods for approval. Cheques received in payment will be refunded via cheque. However no refund may be issued until original cheque is cleared. Electronic transactions will be credited only to the original card and customer.
Cancellation of order. An order cannot be cancelled whilst in transit. However if order is cancelled prior to transit please contact us immediately.
Requesting goods to be left without a signature ie." leave goods behind gate" is at customers own risk.
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